Refund Policy

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Overview

Round Table Pizza ("we," "us," or "our") strives to deliver fresh, high-quality food with every order. We understand that issues can occasionally arise, and we are dedicated to resolving them fairly and promptly. This Refund Policy applies to all orders placed through our website at roundtablepizza-eat.click and is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, as well as relevant state consumer protection statutes.

By placing an order with us, you agree to the terms outlined in this Refund Policy. If you have any questions prior to ordering, please contact us at [email protected] before completing your purchase.

2. Eligibility Conditions for Refunds

We want every customer to have a positive experience. Refunds may be issued under the following eligible circumstances:

• Incorrect Order: You received an item that is significantly different from what you ordered (e.g., wrong toppings, wrong size, wrong crust type).
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Food Quality Issues: The food you received was undercooked, overcooked, spoiled, or otherwise unfit for consumption at the time of delivery or pickup.
• Late Delivery: Your delivery arrived significantly later than the estimated delivery time provided at checkout, and the food quality was compromised as a result.
• Damaged Order: Your order arrived in a damaged condition that affected the food's quality or edibility.
• Duplicate Charges: You were charged more than once for the same order due to a payment processing error.
• Order Not Delivered: You did not receive your order and our records confirm a delivery failure.

3. Non-Refundable Items and Circumstances

Not all situations qualify for a refund. The following are generally non-refundable:

• Change of Mind: Refunds will not be issued simply because you changed your mind after the order was prepared or delivered.
• Incorrect Address Provided by Customer: If an order could not be delivered because you provided an incorrect or incomplete delivery address, we cannot issue a refund.
• Failure to Be Present at Delivery: If you were unavailable to receive your delivery after multiple contact attempts and the order was left per your instructions, no refund will be issued.
• Customization Requests: Orders that were prepared exactly as specified by the customer, including specific dietary requests or special instructions, are non-refundable unless a quality issue exists.
• Promotional or Discounted Items: Items purchased using special promotional codes or discount offers may be non-refundable unless the item has a verifiable quality defect.
• Partially Consumed Food: If a significant portion of your order has been consumed, we may not be able to issue a full refund unless there was a documented quality or safety issue.
• Service Fees and Delivery Fees: Delivery fees, service charges, and tips are generally non-refundable unless the entire order qualifies for a full refund due to non-delivery.

4. Timeframes for Refund Requests

Timeliness is critical when requesting a refund for food orders. Please review the following timeframes carefully:

Requests submitted outside of these windows may not be eligible for a refund. We encourage customers to inspect their orders upon receipt and contact us immediately if there is an issue.

5. How to Request a Refund — Step-by-Step

Requesting a refund with Round Table Pizza is simple. Please follow these steps to ensure your request is processed as quickly as possible:

1. Step 1 — Gather Your Information: Before reaching out, have the following information ready:
   • Your full name and contact information
   • Your order number (found in your confirmation email)
   • The date and time of your order
   • A description of the issue
   • Photos or documentation (if applicable, especially for quality or damage issues)
2. Step 2 — Contact Us: Reach out to our customer support team through one of the following channels:
   • Email: [email protected]
   • Website: roundtablepizza-eat.click
3. Step 3 — Submit Your Request: In your email or message, include the subject line "Refund Request – [Your Order Number]" and provide all relevant details, including any supporting photographs or documentation.
4. Step 4 — Await Confirmation: Our team will acknowledge your request within 1–2 business days and may follow up with additional questions or requests for documentation.
5. Step 5 — Review and Decision: Once we have all necessary information, we will review your case and communicate our decision within 3–5 business days.
6. Step 6 — Refund Issuance: If your refund request is approved, the refund will be processed according to the timelines outlined in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once your refund has been approved, processing times vary depending on your original payment method:

Please note that while we process refunds promptly on our end, the time it takes for the refund to appear in your account is determined by your financial institution or payment provider. Round Table Pizza is not responsible for delays caused by third-party payment processors or banking institutions.

7. Partial Refunds

In some situations, a partial refund may be more appropriate than a full refund. Partial refunds may be issued under the following conditions:

• Only specific items in your order were incorrect, missing, or of poor quality — a partial refund covering only those affected items will be issued.
• You received your order but it was delivered late, and only the quality of certain items was affected — a partial refund may be offered for those items.
• A portion of the order was consumed before a quality issue was identified — a partial refund may be considered based on the circumstances.
• A discount or promotion was applied to the order — the refund may be calculated based on the amount actually paid for the affected item(s).

Partial refunds are calculated based on the pro-rated value of the affected items, excluding non-refundable fees and charges. Our customer support team will communicate the exact refund amount before processing.

8. Exchange Policy

For food orders, traditional exchanges (returning a physical item for a replacement) are handled on a case-by-case basis due to the perishable nature of food products. Our exchange options include:

• Order Replacement: If your order contained incorrect or defective items, we may offer to prepare and deliver or make available for pickup a replacement at no additional charge, subject to availability and location.
• Store Credit: In lieu of a monetary refund or replacement, we may offer store credit equivalent to the value of the affected items, which can be applied to your next order.
• Substitution: If a specific item is unavailable for replacement, we may offer a comparable substitute item of equal or greater value.

To request an exchange or replacement, please follow the same steps outlined in Section 5 above. Exchanges must be requested within the same timeframes applicable to refund requests as listed in Section 4.

9. Cancellation Policy

We begin preparing your order shortly after it is placed to ensure timely delivery. As a result, our cancellation window is limited:

9.1 Online Orders

• Within 5 minutes of placing your order: You may cancel your order for a full refund by contacting us immediately at [email protected].
• After 5 minutes: Once food preparation has begun, cancellations cannot be guaranteed. We will make every effort to accommodate your request, but a full refund may not be possible.
• After the order is dispatched for delivery: Orders that have already been dispatched cannot be cancelled. If you no longer wish to accept the delivery, please contact us to discuss your options.

9.2 Scheduled Orders

For orders scheduled in advance, cancellations are accepted up to 30 minutes before the scheduled preparation time for a full refund. Cancellations made within 30 minutes of the scheduled preparation time may result in a partial refund or store credit.

9.3 Large Group or Catering Orders

Large group orders and catering orders require a minimum of 24 hours' notice for cancellation to be eligible for a full refund. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the total order value to cover preparation costs.

10. Dispute Resolution Process

We are committed to resolving any refund-related disputes fairly and efficiently. If you are not satisfied with our initial decision regarding your refund request, please follow the dispute resolution process below:

1. Internal Review: Submit a written appeal to [email protected] with the subject line "Refund Appeal – [Your Order Number]." Include a detailed explanation of your concern and any additional evidence. Our management team will review your appeal within 5 business days.
2. Escalation: If you remain unsatisfied after our internal review, you may escalate your concern to our senior customer relations team. We will provide contact details for escalation upon request.
3. Third-Party Mediation: If the dispute cannot be resolved through internal channels, both parties may agree to seek resolution through a neutral third-party mediator in accordance with applicable United States laws.
4. Consumer Protection Agencies: You have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov or with your state's consumer protection office if you believe your consumer rights have been violated.
5. Credit Card Chargebacks: As a last resort, you may contact your credit card issuer or bank to initiate a chargeback. We encourage customers to exhaust our internal resolution process before initiating a chargeback, as this may affect your account status with our service.

11. Chargebacks and Fraudulent Claims

Round Table Pizza takes fraudulent refund claims seriously. Any customer found to be submitting false or exaggerated claims to obtain refunds may have their account suspended and may be subject to legal action. We cooperate fully with financial institutions and law enforcement in cases of suspected fraud.

If you initiate an unjustified chargeback with your financial institution while a refund dispute is pending with us, we reserve the right to provide transaction records and communications to your bank to contest the chargeback.

12. Policy Changes

Round Table Pizza reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at roundtablepizza-eat.click with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Information for Refund Requests

For all refund requests, exchanges, cancellations, or related inquiries, please contact our customer support team using the details below:

When contacting us, please include your order number, the nature of your issue, and any supporting photos or documentation to help us resolve your request as efficiently as possible. We value your business and are committed to making every Round Table Pizza experience a satisfying one.